Privacy Policy

1. Introduction

TraceNode ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our video-to-text conversion service.

2. Information We Collect

We collect the following types of information:

• Account Information: Username and authentication credentials (admin-provisioned)
• Uploaded Content: Videos you upload for processing
• Processing Results: Transcripts, visual descriptions, and analysis outputs
• Usage Data: API requests, credit consumption, and service interaction logs
• Technical Data: IP addresses, browser type, and device information

3. How We Use Your Information

We use your information solely to:

• Provide and maintain the video analysis service
• Process your uploaded videos and generate text outputs
• Manage your account and credit balance
• Improve our AI models and service quality
• Ensure platform security and prevent abuse
• Communicate with you about service updates

4. Data Storage & Security

Your uploaded videos are stored on AWS S3 with industry-standard encryption. Processing results are retained temporarily to provide the service. We implement security measures including encryption in transit and at rest, access controls, and regular security audits.

5. Third-Party Services

We use the following third-party services for processing:

• AWS (Amazon Web Services): Cloud storage and infrastructure
• AssemblyAI: Audio transcription and speech-to-text processing
• Google Gemini: Visual analysis and content understanding

These providers process your content only as necessary to deliver the service and are bound by their own privacy policies and data protection agreements.

6. Data Retention

We retain your data as follows:

• Uploaded Videos: Stored temporarily during processing, then deleted or archived based on your settings
• Processing Results: Retained for the duration of your account unless you request deletion
• Account Data: Retained while your account is active
• Usage Logs: Retained for up to 90 days for operational purposes

7. Your Rights

You have the right to:

• Access your personal data and processing results
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Export your processing results in JSON format
• Opt out of data processing for service improvement (may limit functionality)

To exercise these rights, contact us at privacy@tracenode.ai.

8. Data Sharing & Selling

We do not sell, rent, or trade your personal data to third parties. We only share data with service providers necessary to operate the platform (AWS, AssemblyAI, Google Gemini) and as required by law.

9. Cookies & Tracking

We use minimal tracking technologies to maintain your session and provide core functionality. We do not use third-party advertising or analytics cookies.

10. International Data Transfers

Your data may be processed in servers located outside your jurisdiction. We ensure appropriate safeguards are in place for cross-border data transfers.

11. Children's Privacy

TraceNode is not intended for users under 13 years of age. We do not knowingly collect information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last updated" date. Continued use of the service after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or concerns, contact us at:
privacy@tracenode.ai

For general inquiries, contact:
support@tracenode.ai